SHIPPING POLICY
Effective Date: September 5, 2026
This Shipping Policy applies to physical products purchased from Power Parent LLC. Digital products are delivered electronically and do not require shipping.
ORDER PROCESSING
Processing time is the time required to prepare an order before it is transferred to the shipping carrier. Estimated processing times are displayed on the applicable product page or during checkout.
Personalized and made-to-order products may require additional production time. Processing time is separate from the carrier’s estimated shipping time.
Orders containing both ready-to-ship and personalized products may be shipped together after all products are ready or may arrive in separate packages.
SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, charges, and estimated delivery times are displayed during checkout based on the order and shipping destination.
Delivery dates are estimates rather than guarantees. Delays caused by carriers, weather, holidays, high order volume, incorrect addresses, or circumstances outside Power Parent’s reasonable control may affect delivery.
ORDER TRACKING
When tracking is available, customers receive tracking information using the email address provided during checkout. Tracking information may require additional time to update after a shipping label is created.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Contact Power Parent immediately if an address needs to be corrected. Address changes cannot be guaranteed after an order enters production or is transferred to the shipping carrier.
Power Parent is not responsible for orders delayed, returned, or lost because the customer submitted an incomplete or incorrect address. Additional shipping charges may apply if an order must be resent.
LOST, DELAYED, OR MISSING PACKAGES
If tracking shows that a package is still in transit beyond the estimated delivery period, customers should first review the carrier’s tracking information. Power Parent will provide reasonable assistance with locating the shipment or beginning a carrier inquiry when appropriate.
If tracking shows that a package was delivered but it cannot be located, customers should:
• Check the delivery area, mailbox, and surrounding property
• Ask household members and nearby neighbors
• Confirm that the shipping address on the order was correct
• Contact the shipping carrier
Power Parent will review reported delivery problems individually but cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address supplied by the customer.
DAMAGED PACKAGES OR INCORRECT ITEMS
Report damaged, defective, or incorrect physical products within seven calendar days of delivery through:
https://www.thepowerparent.com/contact
Include your name, order number, a description of the problem, and clear photographs of the product, packaging, and shipping label.
DIGITAL PRODUCTS
Digital products do not incur shipping charges. They are delivered electronically through an order-confirmation page, email, download link, or another method described on the product page.
CONTACT
Questions about shipping or a specific order may be submitted at: