RETURNS AND REFUNDS POLICY
Effective Date: September 5, 2026
Power Parent LLC wants customers to understand the return conditions that apply before making a purchase. Different rules apply to digital, standard physical, and personalized products.
DIGITAL PRODUCTS
Digital downloads are generally final and nonrefundable after the file or access link has been delivered because digital products cannot be physically returned.
Power Parent will review requests involving duplicate purchases, delivery of an incorrect file, or a technical problem that prevents access and cannot be resolved.
PERSONALIZED OR CUSTOM PRODUCTS
Personalized and made-to-order products are created specifically for the customer and are final sale. They cannot be returned, exchanged, or refunded because of a change of mind, an incorrect selection, or customer-provided information.
Customers are responsible for carefully reviewing all names, spelling, selections, and personalization details before submitting an order.
If Power Parent makes an error in the personalization, or if the product arrives damaged or defective, contact us within seven calendar days of delivery. We will review the issue and, when appropriate, provide a corrected replacement or refund.
STANDARD PHYSICAL PRODUCTS
Unused, nonpersonalized physical products may be eligible for return if the customer contacts Power Parent within 14 calendar days of confirmed delivery.
To qualify for a return, the product must be:
• Unused and in its original condition
• Free from writing, marks, tears, stains, or other damage
• Returned with its original packaging when applicable
• Accompanied by the order number or other proof of purchase
Customers must receive return authorization before mailing an item. Unapproved returns may not be accepted.
Unless the product was damaged, defective, or sent incorrectly, the customer is responsible for return-shipping costs. Original shipping charges are not refundable.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Inspect your order promptly after delivery. Contact Power Parent within seven calendar days if an item arrives damaged, defective, or different from what you ordered.
Please provide:
• Your name and order number
• A description of the problem
• Clear photographs showing the item, damage, packaging, and shipping label when applicable
Power Parent may offer a replacement, correction, store credit, or refund after reviewing the circumstances.
NONRETURNABLE ITEMS
The following items are generally not eligible for return:
• Digital downloads
• Personalized or custom-made products
• Used, written-in, or damaged educational materials
• Clearance or final-sale merchandise
• Items returned without prior authorization
• Items returned after the applicable return period
REFUND PROCESSING
Approved refunds are returned to the original payment method. Processing times vary depending on the payment provider or financial institution. Shipping charges are refunded only when required by law or when Power Parent determines that an error occurred on our part.
ORDER CANCELLATIONS
Cancellation requests should be submitted as soon as possible. A physical order may be canceled only if production or fulfillment has not started. Personalized orders cannot be canceled after personalization or production begins.
CONTACT
To request assistance, a return, or a refund review, visit:
https://www.thepowerparent.com/contact
Include your name, order number, purchase email address, and a brief explanation of the request.
Nothing in this policy limits any rights that cannot legally be waived.